Federally-Owned Loans Now Serviced by MOHELA
For new student or Parent PLUS borrowers, congratulations on your
or your student's college endeavor! Your federal direct studentloan
is now being serviced by MOHELA on behalf of the U.S. Department of
Education (ED). With over 30 years in the student loanservicing
industry, we have the expertise to help manage your loans answer
any account questions, help you explore your benefitsand repayment
options and process your payments.
We offer tools and resources along with dedicated loan counselors
to answer your questions, help you navigate through paperwork
andsuccessfully repay your student loans.
Our Customer Promise
MOHELA is committed to giving our customers a first-rate
experience. To aid in repaying your student loans, we promise to
listen, offer customized solutions to meet your specific needs and
provide superior guidance as your dedicated resource expert.
About Student Loans
Based on where you are in the student loan life cycle (in school,
in grace or in repayment), we will communicate with you about
whatactions you may need to take or information you should be aware
of. See a summary of the steps in theFederal Direct Loan life
Manage Your Account
Create an Online Account accordion collapsed
This is a great way to stay on top of your student loans.
Review loan details (balance, accrued interest, etc.)
Update your contact information
Enroll in and manage notifications
Sign up for Go Paperless electronic correspondence for quicker
Access secure messages with customer service professionals
Complete prefilled forms and upload forms for processing
Visit our online Info Center to learn about your student loan
resources and repayment benefits
On the go? accordion collapsed
Use our mobile site for easy account access. Check your balance and
even make payments when you’re on the go. Youcan also send and
receive secure messages from a customer service professional.
While In School accordion collapsed
Your school will keep us updated on your enrollment status.
Additional Disbursements accordion collapsed
If you are scheduled to receive future disbursements to pay for
college and you have questions, please contact yourschool. MOHELA
will receive additional disbursements for servicing once these
disbursements have been made by the school (paid out).
Contact Information accordion collapsed
Keep your contact information up to date so we can reach you with
important information. Also, keep an eye on your email forimportant
account updates. To ensure delivery to your inbox, please add
email@example.com and firstname.lastname@example.org to your address book.
Online Access accordion collapsed
Set up your online account. Remember to Go Paperless to receive
electronic updates. If you have already pre-selected
electronicCorrespondence through the U.S. Department of Education,
you can complete the enrollment process for MOHELA’s Go
Paperlesswhile creating your online account.
Third-Party Authorization accordion collapsed
To authorize someone you trust (e.g., parents or spouse) to have
access to your account information, you can download and
completethe Third-Party Authorization Form by creating an account.
Optional Payment accordion collapsed
You can choose to pay toward your student loans at any time, which
will save you money down the road. Interest accrues daily
onunsubsidized loans. There are several ways to make a
payment.Learn more about making payments.
Track All of Your Loans accordion collapsed
Monitor the status of all of your loans (ones serviced by MOHELA
and other student loan providers) by logging into theU.S.
Department of Education’s Office of Federal Student Aid.
Call Us with Any Servicing Questions accordion collapsed
We’re here to help! We even have specialty teams if you need
customized repayment options, are a member of the military orneed
more detailed research into your account.
Again, welcome! We look forward to providing you with a first-rate
- About Student Loans
- Student Loan Interest
- Student Loan Benefits and MOHELA Resources and Services
- Online Account Management Tools
- About MOHELA
- Tips for ParentsHelp Your Student Manage and Successfully Repay