Frequently Asked Questions
Q: Are you a manufacturer?
A: Yes, we are a manufacturer, FTTH solution and data center total
solution provider in Shenzhen, China, established in 2000.
Q: What's your MOQ?
A: MOQ can be 1 pcs, but the price is not competitive. More
quantity, the price will be more competitive.
Q: Can you quote FOB price?
A: Yes. We can deliver by air, DHL, TNT, UPC, FEDEX, etc. For big
quantity we will deliver it by sea. We can quote price with freight
and lead time for you, after you let us know detailed requirements
with quantity. We have competitive shipping forwarders.
Q: How is your quality?
A: Our production is according to IEC, Europe standard. CE, ISO,
RoHS, CPR, and ANATEL certified. All products are 100% tested
before delivery.
Q: What's your lead time?
A: It depends on the quantity and products. For fiber optic patch
cord, the lead time can be 2-3 working days within 5000 pcs. We
keep regular products in stock and can handle urgent orders.
Q: What's your warranty?
A: Depending on different products, we have 1 year warranty for
patch cord since delivery, but only responsible for non-artificial
damage. For artificial damage, we can repair it for free, freight
will be paid by your side.
Q: What's your packing?
A: International export standard package. If you need to print your
logo on the packing, please let us know before we quote.
Q: Can you offer OEM/ODM?
A: Yes, we can. All products accept OEM/ODM. We can sign the
Confidentiality Agreement.
Q: Can I have a sample?
A: It depends on which products. Free sample provided under $10
USD. Freight will be paid by buyer before delivery.
Q: How can I order?
A:
- Send mail or inquiries with product name, specification, and
quantity to us. Provide your receive address if you need FOB, CIF,
CFR price.
- We will offer our quotation with lead time.
- After quotation confirmed, we will send a PI with our bank account.
- Production will be arranged after payment received.
- Confirm the consignee with you before we deliver.
- The tracking number will be provided after delivery.
Q: What is your payment term?
A: T/T, Western Union, Paypal, at once. For big amounts, can be 50%
deposit in advance, 50% balance paid before delivery.